Subscription orders are final once processed
Hopwear is a recurring monthly subscription. Each drop is produced and packed on a set schedule, so monthly subscription charges are non-refundable once the order has been processed (i.e., once your monthly shipment enters production/fulfillment)

You can skip, cancel, or change your size anytime before your next billing/processing date (see Section 6).

2.Returns & exchanges (non-defective)
Because each month is a limited drop, we generally don’t accept returns for change-of-mind.

That said, if you got the wrong size and it’s our mistake, we’ll replace it (see Section 3). If it’s not our mistake, we’ll still try to help if we can - email us and we’ll see what options are available.

3.Wrong item, wrong size, or defective item
If we sent the wrong item/size, or your shirt arrives with a print or manufacturing defect, we’ll cover it.

. Contact us within 14 days of delivery
. Include your order number and a clear photo of the issue
Resolution (our choice)
. Replacement shipment, or
. Refund to your original payment method (if replacement isn’t possible)

4.Damaged in transit

If your package arrives damaged, contact us within 7 days of delivery with photos of:

.The damaged item(s)
.The packaging (including the shipping label)

We’ll send a replacement if available, or issue a refund if we can’t replace it.

5.Lost, missing, or stolen packages

If tracking shows delivered but you didn’t receive it, please:

. Check around your delivery area / neighbors / building office
. Contact the carrier first
. Then email us - if it looks like a carrier issue, we’ll help you file a claim where applicable

If tracking shows a package is lost in transit, we’ll reship when possible or refund if we can’t.

6.Skips, cancellations, and billing timing

You can manage your subscription (skip/cancel/size changes) through your account portal.

To ensure changes apply to the upcoming month, update your subscription before your next order is processed. Once the monthly order is processed, it’s locked in for that cycle.

7.How to request help

Email us at: support@hopwearclub.com
Include:

. Order number
. What happened
. Photos (if damaged/defective/wrong item)

We typically respond within 1-2 business days.